EPISODE 156 | How She Improved Her Client Experience in 3 Simple Steps
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We are diving into three super simple ways that you can improve your client experience in your business. You can apply these tips whether you are an agency owner or a solo entrepreneur! As we start growing and building our agencies and moving away from working on client deliverables, the client experience piece becomes even more important, and you want to make sure that it's consistent throughout your entire team. When we talk about client experience, we’re not just talking about “doing the work.” That is the bare minimum. That is what your client is paying you for! We are talking about elevating in a way that your client feels supported throughout the entire experience, and really valued and understood as an individual. We are talking about going above and beyond, and exceeding all expectations!
We talk about:
Keeping it simple
Communication
Meeting the client where they’re at
Check out my brand new, 45 minute-ish masterclass that will help you create a fast track system to slashing your to-do list by hiring your A-Team, delegating without drama, and fearlessly budgeting to scale… all without sacrificing a drop of quality!
In this masterclass we’ll cover…
How to Budget for a Bigger Team without sacrificing your own salary
What to Look for When Hiring Your “A-Team” - This is THE business game-changer
Task delegation (mindset and logistics)
Simplifying SOPs (Standard Operating Procedures) -- don’t worry, I make this E-A-S-Y so you stop being the bottleneck in your biz
About Me!
Hey! I’m Tasha Booth, the host of the How She Did That Podcast and the founder and CEO of The Launch Guild. I started my business almost five years ago and am so excited to share my story with you. Check out my about me page if you’d like to get to know me a bit more. I even share 10 random fun facts!